Shipping and Returns

All international orders are shipped via DHL.
Orders are typically handed over to DHL within 1–5 business days following payment confirmation. Delivery times may vary depending on the destination country and local customs procedures.
Shipping costs are clearly displayed at checkout before completing your order.
International orders may be subject to customs duties, import taxes, and clearance fees. These charges are not included in the product or shipping prices and are the responsibility of the customer.

You may request a return within 14 days of receiving your order.
To initiate a return, please email contact@twothemis.com with your name, order number, and the products you wish to return. Please do not send your items back before receiving confirmation and return instructions from our team.
Returned products must be:
- Unworn, unwashed, and unused
- Undamaged and unaltered
- Accompanied by their original tags
- Returned in their original packaging where possible
- Accompanied by the invoice or other proof of purchase
Products that fail to meet these conditions may be refused and sent back to the customer at their expense.
Custom-made or personalized products cannot be returned. Items that have been worn, washed, altered, damaged, or soiled after delivery are also not eligible for return.

All international returns must be sent via DHL.
Unless the product is defective, damaged upon arrival, or incorrectly supplied, the customer is responsible for DHL return shipping costs, customs duties, taxes, and clearance fees.
The customer remains responsible for the returned product until it safely reaches Two Themis. We strongly recommend using a trackable DHL service and retaining your shipping receipt.

Once your return is received, the items will undergo a quality inspection.
Approved refunds will be issued to your original payment method within 5–7 business days following receipt of the returned goods.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Original shipping charges, customs duties, import taxes, and return shipping costs are non-refundable unless the product is defective, damaged, or incorrectly supplied.

Exchange requests can be submitted within 14 days of receiving your order and are subject to stock availability.
All international exchange shipments must be processed via DHL.
Shipping and customs costs related to an exchange are the responsibility of the customer unless the item is defective, damaged, or incorrectly supplied.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at contact@twothemis.com with your order number and clear photographs of the product.
Once the issue is verified, Two Themis will cover the reasonable DHL return shipping costs and provide a replacement or refund.